Fyffes – OTC Analyst– Rotterdam

Fyffes GBS is responsible for the execution and delivery of a broad range of financial services and processes across multiple markets. The Order to Cash Analyst in this multifaceted role is responsible for overseeing various aspects of the order-to-cash cycle, including order management, customer service, and billing. This position requires a detail-oriented and customer-focused professional capable of managing orders, resolving customer inquiries, and ensuring accurate and timely billing processes.

• Manage end-to-end order processing, ensuring accuracy and completeness in a timely fashion and in accordance with agreed upon SLAs;
• Collaborate with sales, logistics, and other relevant teams to confirm order details and resolve discrepancies;
• Reconcile inventory balances against the financial ledger for each inventory location on a weekly/ monthly basis;
• Monitor inventory levels and coordinate with logistics to ensure timely order fulfilment;
• Address and resolve issues related to stock availability and delivery timelines;
• Implement systems to track and update the status of customer orders;
• Communicate proactively with customers regarding order status, delays, and any other relevant information;
• Respond to customer inquiries and concerns related to orders, shipments, and deliveries;
• Provide exceptional customer service through clear communication and problem resolution;
• Identify opportunities to enhance customer satisfaction and loyalty;
• Generate accurate and timely customer invoices based on order information;
• Collaborate with finance to ensure proper coding and documentation;
• Address customer inquiries and discrepancies related to billing;
• Work with customers and internal teams to resolve billing issues promptly;
• Identify opportunities for streamlining the billing process and reducing errors;
• Implement improvements to enhance accuracy and efficiency;
• Create and analyse reports on order status, customer service metrics, and billing accuracy

• Bachelor's degree in finance, accounting, or a related field;
• Previous experience in order management, customer service, and billing roles within an international or GBS/SSC environment;
• Experience in using SAP S/4HANA, data analytics and reporting tools (SAC, Power BI);
• Business-level English language skills (speaking and writing) required; additional languages preferred (German, French, Spanish)

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness;
• Bring a hands-on work approach, with a can-do mentality;
• Strong organizational and multitasking skills;
• Strong communication, interpersonal, and organization/time-management skills required;
• Advanced problem solving and analytical skills;
• Detail-oriented with a focus on accuracy and continuous improvement

Fyffes, established in 1888, is renowned as one of the leading international importers and distributors of tropical products, with a rich history of commitment to quality. The company plays a crucial role in the global food supply chain, specializing in the production, procurement, shipping, ripening, distribution, and marketing of bananas, pineapples, and melons. Headquartered in Dublin, Ireland, and with a team of over 10,000 employees spread across offices in 12 countries, Fyffes is a market leader in the industry. Their focus is on delivering exceptional products while also making a positive impact on the communities they work with and striving for sustainability in all their operations.
Does this role appeal to you and would you like to be part of an internationally and dynamic organisation? Then contact Yara van der Veer on or send an e-mail to